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Communication Matters


This course helps you understand the difficulties faced by people with hearing loss and aphasia. It describes best practices for communication using techniques designed to maximize self-esteem and sense of control. It introduces Elderspeak – language that is disrespectful and reinforces negative stereotypes – and describes why you should use Universal language instead.

This course includes the film, Unheard Voices, a unique, one-person film that illuminates the impact of hearing loss on a person’s life and relationships.


As a result of this course, you will:

  • Understand the impact of hearing loss and aphasia on family members
  • Experience what hearing loss and aphasia feel like through simulation exercises (Note: the simulations are not mobile)
  • Understand how aphasia is different from dementia
  • Learn best practices for communicating with people who have hearing loss or aphasia
  • Learn how Elderspeak impacts health and self-perception
  • Learn what Elderspeak words to avoid and what Universal language to use in their place
NASMM Pricing $29.00*

*To receive NASMM only pricing, promo code must be presented at checkout.
Refunds will not be given if you forget to use the promo code.

Product Details

Retail $39.00

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